Emtract Ingest

Overview

Jurisdiction: European Union
Topic: Consumer Law
Instrument type: Directive
Reference number: 2024/1799
Valid from: 2024-07-30
Valid to: 2026-07-31
Modified date: 2024-06-13
Listed at: 2026-08-06
Withdrawn at: -
Description: The Directive harmonises EU rules on the repair of consumer goods. It requires manufacturers to repair certain repairable goods, regulates repair information and services, establishes a European repair platform, and strengthens consumer rights when choosing repair or replacement.

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Sources

Source URL	Crawler	Publish date
https://publications.europa.eu/resource/celex/32024L1799	Schokolade

Logs

	Type	Status	Started at	Finished at
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Rule sets

	Label	Effective
	Companies providing repair services	2026-07-31 — 9999-12-31
	Applies from milestone: Transposition Deadline (2026-07-31) Expires at milestone: - Conditions: Activities contains No Linked Attribute Value “repair services” …
	Manufacturers of repairable goods	2026-07-31 — 9999-12-31
	Applies from milestone: Transposition Deadline (2026-07-31) Expires at milestone: - Conditions: Activities contains No Linked Attribute Value “manufacturing” … Activities contains No Linked Attribute Value “manufacturing” …
	EU economic operators for non-EU manufacturers	2026-07-31 — 9999-12-31
	Country scope: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE Applies from milestone: Transposition Deadline (2026-07-31) Expires at milestone: - Conditions: Activities contains No Linked Attribute Value “authorised representative” “importer” “distributor” …
	Sellers for sales contracts concluded on or after the cutoff date	2026-07-31 — 9999-12-31
	Applies from milestone: Transposition Deadline (2026-07-31) Expires at milestone: - Conditions: Activities contains No Linked Attribute Value “selling consumer goods” …

Questions this regulation asks

Attributes only this regulation asks about — criteria no general attribute expresses. A company answers each once.

This regulation asks no questions of its own — every condition uses a general attribute.

Obligations

Title	Kind	Rule set
Provide the European Repair Information Form	Record Keeping	-
Description: Where a repairer provides the European Repair Information Form, it must provide it on a durable medium within a reasonable period after the request and before the consumer is bound by a repair-services contract. Frequency: Event-triggered Check frequency: - Products/Services: Repair services for goods purchased by consumers. Checking responsibility: - Check method: - Rule set: - Source reference: Article 4(1) Source excerpt: The European Repair Information Form shall be provided on a durable medium and within a reasonable period of time after the request and before the consumer is bound by a contract for the provision of repair services.
Provide cost information for the form and diagnostics	Stakeholder Engagement	-
Description: The repairer must provide the form free of charge and inform the consumer in advance about the costs of any necessary diagnostic service. Frequency: Event-triggered Check frequency: - Products/Services: European Repair Information Form and necessary diagnostic services. Checking responsibility: - Check method: - Rule set: - Source reference: Article 4(2)-(3) Source excerpt: The European Repair Information Form shall be provided free of charge. ... the repairer shall inform the consumer about the costs of the diagnostic service.
Honor the repair conditions	Governance	-
Description: The repairer must not alter the repair conditions for 30 calendar days and must perform the repair if the consumer accepts them during the validity period. Frequency: Event-triggered Check frequency: - Products/Services: Repair services described in the European Repair Information Form. Checking responsibility: - Check method: - Rule set: - Source reference: Article 4(5) Source excerpt: The repairer shall not alter the conditions of repair specified in the European Repair Information Form for a period of 30 calendar days from the date on which that form was provided to the consumer. ... the repairer shall be obliged to perform the repair service under those conditions.
Manufacturer repair obligation	Due Diligence	-
Description: The manufacturer must repair such goods at the consumer’s request unless repair is impossible. Frequency: Event-triggered Check frequency: - Products/Services: Goods for which repairability requirements are provided for by Union legal acts listed in Annex II. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(1) Source excerpt: Member States shall ensure that upon the consumer’s request, the manufacturer shall repair goods for which, and to the extent that, repairability requirements are provided for by Union legal acts listed in Annex II. The manufacturer shall not be obliged to repair such goods where repair is impossible.
Conditions for manufacturer repairs	Due Diligence	-
Description: The repair must be free of charge or provided at a reasonable price and completed within a reasonable period. Frequency: Event-triggered Check frequency: - Products/Services: Repairs of goods under Article 5. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(2)(a)-(b) Source excerpt: it shall be carried out either free of charge or for a reasonable price; ... it shall be carried out within a reasonable period of time from the moment the manufacturer has physical possession of the good, has received the good or has been given access to the good by the consumer
Reasonable prices for spare parts and tools	Governance	-
Description: Manufacturers must offer available spare parts and tools at a reasonable price that does not deter repair. Frequency: Continuous Check frequency: - Products/Services: Spare parts and tools for goods covered by Annex II. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(4) Source excerpt: Manufacturers that make spare parts and tools available for goods covered by Union legal acts listed in Annex II shall offer these spare parts and tools at a reasonable price that does not deter repair.
Publish indicative repair prices	Record Keeping	-
Description: Manufacturers and, where applicable, authorised representatives, importers or distributors must provide indicative repair-price information through a free-access website. Frequency: Continuous Check frequency: - Products/Services: Typical repairs of goods covered by Annex II. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(5) Source excerpt: shall ensure that consumers can access, via a free access website, information on the indicative prices that are charged for the typical repair of goods covered by Union legal acts listed in Annex II.
Do not impede repair	Governance	-
Description: Manufacturers must not impede repair through contractual clauses or hardware or software techniques unless justified by legitimate and objective factors, and must not impede independent repairers from using compliant spare parts. Frequency: Continuous Check frequency: - Products/Services: Goods covered by Annex II and compliant spare parts. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(6) Source excerpt: Manufacturers shall not use any contractual clauses, hardware or software techniques that impede the repair of goods covered by Union legal acts listed in Annex II unless justified by legitimate and objective factors including the protection of intellectual property rights under Union and national law.
Do not refuse repair because of prior repair	Due Diligence	-
Description: Manufacturers must not refuse repair solely because another person or repairer previously performed a repair. Frequency: Event-triggered Check frequency: - Products/Services: Goods covered by Annex II that were previously repaired. Checking responsibility: - Check method: - Rule set: - Source reference: Article 5(7) Source excerpt: Manufacturers shall not refuse to repair goods covered by Union legal acts listed in Annex II for the sole reason that a previous repair has been performed by other repairers or by other persons.
Information on the repair obligation	Reporting	-
Description: Manufacturers or, where applicable, authorised representatives, importers or distributors must provide free, easily accessible, clear and comprehensible information about their repair services for the entire duration of the repair obligation. Frequency: Continuous Check frequency: - Products/Services: Repair services and repair obligations under Article 5. Checking responsibility: - Check method: - Rule set: - Source reference: Article 6 Source excerpt: make available free of charge, at least for the entire duration of their obligation to repair pursuant to Article 5, information on their repair services in an easily accessible, clear and comprehensible manner.
Update platform information	Record Keeping	-
Description: Registered repairers must regularly update their contact and service information on the platform where they use it. Frequency: Continuous Check frequency: - Products/Services: Repair services listed on national or European online platforms. Checking responsibility: - Check method: - Rule set: - Source reference: Article 7(6)(d) Source excerpt: allow for regular updates of contact information and services by repairers
Indicate adherence to quality standards	Reporting	-
Description: Repairers must, where applicable, indicate on the platform their adherence to applicable Union or national quality standards. Frequency: Event-triggered Check frequency: - Products/Services: Repair services listed on the platform. Checking responsibility: - Check method: - Rule set: - Source reference: Article 7(6)(e) Source excerpt: allow repairers to indicate their adherence to applicable Union or national quality standards
Inform about the repair-or-replacement choice	Stakeholder Engagement	-
Description: Before providing the remedy, the seller must inform the consumer about the right to choose between repair and replacement and about the possible extension of the liability period. Frequency: Event-triggered Check frequency: - Products/Services: Sales of goods with a lack of conformity where the consumer may choose repair or replacement. Checking responsibility: - Check method: - Rule set: - Source reference: Article 16(3), inserting Article 13(2a) of Directive (EU) 2019/771 Source excerpt: Before the seller provides the remedy to bring the goods into conformity, the seller shall inform the consumer about the consumer’s right to choose between repair and replacement, as well as about the possible extension of the liability period, provided for in Article 10(2a).
Seller repair or replacement	Due Diligence	-
Description: The seller must carry out repairs or replacements free of charge, within a reasonable period and without significant inconvenience to the consumer. Frequency: Event-triggered Check frequency: - Products/Services: Repairs and replacements under the seller’s liability. Checking responsibility: - Check method: - Rule set: - Source reference: Article 16(4), replacing Article 14(1) of Directive (EU) 2019/771 Source excerpt: Repairs or replacements shall be carried out: (a) free of charge; (b) within a reasonable period of time ... (c) without any significant inconvenience to the consumer
Extend liability after repair	Governance	-
Description: Where the consumer chooses repair as the remedy, the seller’s liability period is extended once by 12 months. Frequency: Event-triggered Check frequency: - Products/Services: Repaired goods under the seller’s liability. Checking responsibility: - Check method: - Rule set: - Source reference: Article 16(2)(a), inserting Article 10(2a) of Directive (EU) 2019/771 Source excerpt: Where, in accordance with Article 13(2), repair takes place as the remedy to bring the goods into conformity, the liability period shall be extended once by 12 months.
Complete the European Repair Information Form	Record Keeping	-
Description: The repairer must state the prescribed repair conditions clearly and comprehensibly in the form, including identity, goods, defect, price, duration, replacement goods, handover location and ancillary services. Frequency: Event-triggered Check frequency: - Products/Services: European Repair Information Form and the repair services described in it. Checking responsibility: - Check method: - Rule set: - Source reference: Article 4(4) Source excerpt: The European Repair Information Form shall specify the following conditions of repair in a clear and comprehensible manner:

Measures

No measures.

Penalties

	Description	Kind	Rule set
	Infringements of national provisions implementing Articles 4, 5 and 6 are subject to effective, proportionate and dissuasive penalties. The type and amount are determined by national law.	Other	-
	Responsible authority: Competent national authorities designated by Member States Source reference: Article 15 Source excerpt: Member States shall lay down the rules on penalties applicable to infringements of national provisions adopted pursuant to Articles 4, 5 and 6 and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive.

Milestones

Date	Type	Description
2024-06-13	Adopted	Adoption of the Directive on common rules promoting the repair of goods.
Source reference: Article 24; final signature Source excerpt: Done at Brussels, 13 June 2024.
2024-07-30	Entry into Force	Entry into force on the twentieth day following publication in the Official Journal.
Source reference: Article 23 Source excerpt: This Directive shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union.
2026-07-31	Application Start	Start of application of national transposition measures; cutoff for sales contracts concluded before this date.
Source reference: Article 22(1) Source excerpt: Member States shall apply those measures from 31 July 2026.
2026-07-31	Transposition Deadline	Latest deadline for transposition of the Directive into national law.
Source reference: Article 22(1) Source excerpt: Member States shall bring into force the laws, regulations and administrative provisions necessary to comply with this Directive by 31 July 2026 at the latest.

Linked regulations

	Type	Regulation
	Amends	Regulation (EU) 2017/2394
	Source reference: Title Source excerpt: on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828
	Cites	European Accessibility Act
	Source reference: Whereas (10) Source excerpt: Information in the European Repair Information Form should be provided to consumers in a clear and comprehensible manner and in line with the accessibility requirements of Directive (EU) 2019/882 of the European Parliament and of the Council.
	Cites	Consumer Rights Directive
	Source reference: Whereas (10) Source excerpt: by using and filling in correctly the European Repair Information Form, they would be deemed to fulfil their legal obligations, in particular with respect to provision of certain pre-contractual information pursuant to Directive 2011/83/EU of the European Parliament and the Council.
	Cites	Regulation (EC) No 593/2008
	Source reference: Whereas (2) Source excerpt: which apply pursuant to Regulation (EC) No 593/2008 of the European Parliament and of the Council
	Cites	Directive 2009/125/EC
	Source reference: Whereas (18) Source excerpt: Under the requirements laid down in delegated acts adopted pursuant to Regulation (EU) 2024/1781 or implementing measures adopted pursuant to Directive 2009/125/EC of the European Parliament and of the Council
	Cites	Directive 2001/29/EC
	Source reference: Whereas (18) Source excerpt: in particular Directives 2001/29/EC, 2004/48/EC and (EU) 2019/790 of the European Parliament and of the Council.
	Cites	Directive 2004/48/EC
	Source reference: Whereas (18) Source excerpt: in particular Directives 2001/29/EC, 2004/48/EC and (EU) 2019/790 of the European Parliament and of the Council.
	Cites	Directive (EU) 2019/790
	Source reference: Whereas (18) Source excerpt: in particular Directives 2001/29/EC, 2004/48/EC and (EU) 2019/790 of the European Parliament and of the Council.
	Cites	Unfair Commercial Practices Directive
	Source reference: Whereas (19) Source excerpt: could, where applicable, constitute unfair commercial practices under Directive 2005/29/EC of the European Parliament and of the Council.
	Cites	Directive (EU) 2018/958
	Source reference: Article 1(4) Source excerpt: This Directive shall be without prejudice to Directive (EU) 2018/958.
	Cites	Council Directive 2006/112/EC
	Source reference: Whereas (36) Source excerpt: in accordance with Annex III to Council Directive 2006/112/EC
	Cites	Directive (EU) 2020/1828
	Source reference: Whereas (39) Source excerpt: The enforcement provisions set out in this Directive are without prejudice to Directive (EU) 2020/1828 of the European Parliament and of the Council.
	Amends	Regulation (EU) 2017/2394
	Source reference: Title Source excerpt: on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828
	Amends	Directive (EU) 2019/771
	Source reference: Article 21 Source excerpt: Article 16 of this Directive shall not apply to sales contracts concluded before 31 July 2026.
	Amends	Directive (EU) 2020/1828
	Source reference: Title Source excerpt: on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828
	Cites	Directive (EU) 2018/958
	Source reference: Article 1(4) Source excerpt: This Directive shall be without prejudice to Directive (EU) 2018/958.
	Cites	Ecodesign for Sustainable Products Regulation
	Source reference: Article 2(3) Source excerpt: ‘repair’ means ‘repair’ as defined in Article 2, point (20), of Regulation (EU) 2024/1781;
	Cites	Consumer Rights Directive
	Source reference: Article 4(3) Source excerpt: Without prejudice to Directive 2011/83/EU, the repairer shall inform the consumer about the costs of the diagnostic service.
	Cites	Consumer Rights Directive
	Source reference: Article 4(6)(a) Source excerpt: information requirements regarding the main features of the repair service laid down in Article 5(1) point (a), and Article 6(1), point (a), of Directive 2011/83/EU
	Cites	European Accessibility Act
	Source reference: Article 7(6)(g) Source excerpt: ensure accessibility for persons with disabilities
	Cites	Regulation (EU) 2018/1724
	Source reference: Article 7(6)(f) Source excerpt: enable accessibility through national websites connected to the Single Digital Gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council;
	Amends	Directive (EU) 2019/771
	Source reference: Article 21 Source excerpt: Article 16 of this Directive shall not apply to sales contracts concluded before 31 July 2026.
	Cites	Regulation (EU) 2023/1542
	Source reference: Whereas (21) Source excerpt: or other relevant Union legal acts such as Regulation (EU) 2023/1542 of the European Parliament and of the Council.
	Amends	Directive (EU) 2020/1828
	Source reference: Title Source excerpt: on common rules promoting the repair of goods and amending Regulation (EU) 2017/2394 and Directives (EU) 2019/771 and (EU) 2020/1828
	Cites	Ecodesign for Sustainable Products Regulation
	Source reference: Whereas (5) Source excerpt: Regulation (EU) 2024/1781 of the European Parliament and of the Council lays down, in particular, supply-side requirements pursuing the objective of more sustainable product design at the production phase.
	Cites	Empowering Consumers for the Green Transition Directive
	Source reference: Whereas (5) Source excerpt: Directive (EU) 2024/825 of the European Parliament and of the Council lays down demand-side requirements ensuring the provision of better information on durability and repairability of goods at the point of sale
	Cites	Regulation (EU) 2023/988
	Source reference: Whereas (6) Source excerpt: This Directive should be without prejudice to Regulation (EU) 2023/988 of the European Parliament and the Council, in particular in the case of a product safety recall.
	Cites	Regulation (EU) 2023/1542
	Source reference: Whereas (21) Source excerpt: or other relevant Union legal acts such as Regulation (EU) 2023/1542 of the European Parliament and of the Council.
	Cites	Commission Regulation (EU) 2019/2023
	Source reference: Annex II, point 1 Source excerpt: For household washing machines and household washer-dryers, Commission Regulation (EU) 2019/2023
	Cites	Commission Regulation (EU) 2019/2022
	Source reference: Annex II, point 2 Source excerpt: For household dishwashers, Commission Regulation (EU) 2019/2022
	Cites	Commission Regulation (EU) 2019/2019
	Source reference: Annex II, point 3 Source excerpt: For refrigerating appliances, Commission Regulation (EU) 2019/2019
	Cites	Commission Regulation (EU) 2019/2021
	Source reference: Annex II, point 4 Source excerpt: For electronic displays, Commission Regulation (EU) 2019/2021
	Cites	Commission Regulation (EU) 2019/1784
	Source reference: Annex II, point 5 Source excerpt: For welding equipment, Commission Regulation (EU) 2019/1784
	Cites	Commission Regulation (EU) 2019/424
	Source reference: Annex II, point 7 Source excerpt: For servers and data storage products, Commission Regulation (EU) 2019/424
	Cites	Directive 2006/123/EC
	Source reference: Article 4(6)(a) Source excerpt: information requirements regarding the main features of the repair service laid down in Article 5(1) point (a), and Article 6(1), point (a), of Directive 2011/83/EU and Article 22(1), point (j), of Directive 2006/123/EC of the European Parliament and of the Council;
	Cites	Directive 2000/31/EC
	Source reference: Article 4(6)(b) Source excerpt: information requirements regarding the repairer’s identity and contact information laid down in Article 5(1), point (b), and Article (6)(1), points (b) and (c), of Directive 2011/83/EU, Article 22(1), point (a), of Directive 2006/123/EC and Article 5(1), points (a), (b) and (c), of Directive 2000/31/EC of the European Parliament and of the Council;
	Cites	Commission Regulation (EU) No 666/2013
	Source reference: Annex II, point 6 Source excerpt: For vacuum cleaners, Commission Regulation (EU) No 666/2013
	Cites	Commission Regulation (EU) 2023/1670
	Source reference: Annex II, point 8 Source excerpt: For mobile phones, cordless phones and slate tablets, Commission Regulation (EU) 2023/1670
	Cites	Commission Regulation (EU) 2023/2533
	Source reference: Annex II, point 9 Source excerpt: For household tumble dryers, Commission Regulation (EU) 2023/2533
	Cites	Directive 2005/29/EC
	Source reference: Whereas (19) Source excerpt: could, where applicable, constitute unfair commercial practices under Directive 2005/29/EC of the European Parliament and of the Council.
	Cites	Regulation (EU) 2024/1781
	Source reference: Whereas (5) Source excerpt: Regulation (EU) 2024/1781 of the European Parliament and of the Council lays down, in particular, supply-side requirements pursuing the objective of more sustainable product design at the production phase.
	Cites	Directive (EU) 2024/825
	Source reference: Whereas (5) Source excerpt: Directive (EU) 2024/825 of the European Parliament and of the Council lays down demand-side requirements ensuring the provision of better information on durability and repairability of goods at the point of sale
	Cites	Directive (EU) 2019/882
	Source reference: Article 7(6)(g) Source excerpt: ensure accessibility for persons with disabilities
	Cites	Directive 2011/83/EU
	Source reference: Article 4(6)(a) Source excerpt: information requirements regarding the main features of the repair service laid down in Article 5(1) point (a), and Article 6(1), point (a), of Directive 2011/83/EU

Right to Repair Directive In force