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Accessible product design and manufacturing |
Governance |
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- Description:
- When placing products on the market, ensure that they are designed and manufactured in accordance with the applicable accessibility requirements.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Covered products placed on the market after 28 June 2025
- Checking responsibility:
- Manufacturers; verification by market surveillance authorities
- Check method:
- Conformity assessment and market surveillance
- Rule set:
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- Source reference:
- Article 7(1)
- Source excerpt:
- When placing their products on the market, manufacturers shall ensure that the products have been designed and manufactured in accordance with the applicable accessibility requirements of this Directive.
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Conformity assessment and CE marking |
Approval |
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- Description:
- Draw up technical documentation, carry out or have carried out the conformity assessment procedure, draw up an EU declaration of conformity and affix the CE marking.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Products within the scope of the Directive
- Checking responsibility:
- Manufacturers; competent authorities upon request
- Check method:
- Review of technical documentation and the EU declaration of conformity
- Rule set:
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- Source reference:
- Article 7(2)
- Source excerpt:
- Manufacturers shall draw up the technical documentation in accordance with Annex IV and carry out the conformity assessment procedure set out in that Annex or have it carried out. Where compliance of a product with the applicable accessibility requirements has been demonstrated by that procedure, manufacturers shall draw up an EU declaration of conformity and affix the CE marking.
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Retention of conformity records |
Record Keeping |
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- Description:
- Keep the technical documentation and EU declaration of conformity for five years after the product has been placed on the market.
- Frequency:
- Event-triggered
- Check frequency:
- Continuous
- Products/Services:
- Technical documentation and EU declarations of conformity for products
- Checking responsibility:
- Manufacturers; market surveillance authorities
- Check method:
- Document review
- Rule set:
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- Source reference:
- Article 7(3)
- Source excerpt:
- Manufacturers shall keep the technical documentation and the EU declaration of conformity for five years after the product has been placed on the market.
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Ongoing production conformity |
Governance |
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- Description:
- Establish procedures to keep series production in conformity and take account of changes to the product, its characteristics, harmonised standards or technical specifications.
- Frequency:
- Continuous
- Check frequency:
- Continuous
- Products/Services:
- Series-produced products
- Checking responsibility:
- Manufacturers
- Check method:
- Monitoring of production processes and changes
- Rule set:
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- Source reference:
- Article 7(4)
- Source excerpt:
- Manufacturers shall ensure that procedures are in place for series production to remain in conformity with this Directive. Changes in product design or characteristics and changes in the harmonised standards, or in technical specifications, by reference to which conformity of a product is declared shall be adequately taken into account.
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Product identification and consumer information |
Record Keeping |
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- Description:
- Provide products with identification information, contact details, and clear instructions and safety information.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Products within the scope of the Directive
- Checking responsibility:
- Manufacturers, importers and distributors
- Check method:
- Inspection of the product, packaging and accompanying documents
- Rule set:
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- Source reference:
- Article 7(5)
- Source excerpt:
- Manufacturers shall ensure that their products bear a type, batch or serial number or other element allowing their identification, or, where the size or nature of the product does not allow it, that the required information is provided on the packaging or in a document accompanying the product.
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Handling non-compliant products |
Record Keeping |
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- Description:
- Where non-compliance is suspected, immediately take corrective measures or withdraw products, inform the authorities and keep a register of non-compliant products and complaints.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Non-compliant products
- Checking responsibility:
- Manufacturers and importers; competent national authorities
- Check method:
- Corrective action, withdrawal and notification to authorities; maintenance of a register
- Rule set:
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- Source reference:
- Article 7(8)
- Source excerpt:
- manufacturers shall immediately take the corrective measures necessary to bring that product into conformity, or, if appropriate, to withdraw it. Furthermore, where the product does not comply with the accessibility requirements of this Directive, manufacturers shall immediately inform the competent national authorities
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Importer and distributor verification |
Due Diligence |
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- Description:
- Before making products available or placing them on the market, verify conformity, CE marking, required documents, markings and instructions, and do not make non-compliant products available.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Products within the scope of the Directive
- Checking responsibility:
- Importers and distributors
- Check method:
- Pre-market verification and supply-chain control
- Rule set:
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- Source reference:
- Article 9(2)
- Source excerpt:
- Before placing a product on the market, importers shall ensure that the conformity assessment procedure set out in Annex IV has been carried out by the manufacturer.
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Accessible service provision |
Governance |
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- Description:
- Design and provide services in accordance with the applicable accessibility requirements.
- Frequency:
- Continuous
- Check frequency:
- Continuous
- Products/Services:
- Services within the scope of the Directive
- Checking responsibility:
- Service providers; competent authorities
- Check method:
- Review of service design, information documents and service delivery
- Rule set:
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- Source reference:
- Article 13(1)
- Source excerpt:
- Service providers shall ensure that they design and provide services in accordance with the accessibility requirements of this Directive.
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Service conformity information |
Reporting |
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- Description:
- Prepare the information required by Annex V, make it publicly available in accessible written and oral formats, and keep it for as long as the service operates.
- Frequency:
- Continuous
- Check frequency:
- Continuous
- Products/Services:
- Services within the scope of the Directive
- Checking responsibility:
- Service providers; competent authorities upon request
- Check method:
- Review of general terms and conditions or an equivalent document
- Rule set:
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- Source reference:
- Article 13(2)
- Source excerpt:
- Service providers shall prepare the necessary information in accordance with Annex V and shall explain how the services meet the applicable accessibility requirements. The information shall be made available to the public in written and oral format, including in a manner which is accessible to persons with disabilities. Service providers shall keep that information for as long as the service is in operation.
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Information and cooperation with authorities |
Reporting |
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- Description:
- Upon a reasoned request, provide all information and documentation necessary to demonstrate conformity and cooperate with authorities to eliminate non-compliance.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Products and services within the scope of the Directive
- Checking responsibility:
- Economic operators
- Check method:
- Provision of information and documents to competent authorities
- Rule set:
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- Source reference:
- Article 7(9)
- Source excerpt:
- They shall cooperate with that authority, at its request, on any action taken to eliminate the non-compliance with the applicable accessibility requirements of products which they have placed on the market, in particular bringing the products into compliance with the applicable accessibility requirements.
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Supply-chain traceability |
Record Keeping |
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- Description:
- Upon request, identify supplying and supplied economic operators and keep this information available for five years.
- Frequency:
- Event-triggered
- Check frequency:
- Event-triggered
- Products/Services:
- Products in the supply chain
- Checking responsibility:
- Manufacturers, authorised representatives, importers and distributors
- Check method:
- Provision of supply-chain and traceability information
- Rule set:
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- Source reference:
- Article 12(1)
- Source excerpt:
- Economic operators referred to in Articles 7 to 10 shall, upon request, identify to the market surveillance authorities, the following: (a) any other economic operator who has supplied them with a product; (b) any other economic operator to whom they have supplied a product.
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Emtract Ingest