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Right to Repair Directive In force Unlisted

Overview

Jurisdiction
European Union
Topic
-
Instrument type
Directive
Reference number
2024/1799
Valid from
2024-07-30
Valid to
2026-08-06
Modified date
2024-06-13
Listed at
Unlisted draft
Withdrawn at
-
Description
Establishes common rules promoting the repair of consumer goods, including information requirements for repairers, a repair obligation for manufacturers of certain repairable goods, and changes to consumer rights concerning repair or replacement.

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No regulation sources to answer questions from yet.

Sources

No regulation sources yet.

Rule sets

Label Effective
Repairer providing a Repair Information Form 2026-07-31 — 9999-12-31
Applies from milestone:
Other (2026-07-31)
Expires at milestone:
-
Conditions:
  • Activities contains No Linked Attribute Value “repair services”
Manufacturer of goods subject to repairability requirements 2026-07-31 — 9999-12-31
Applies from milestone:
Other (2026-07-31)
Expires at milestone:
-
Conditions:
  • Activities contains No Linked Attribute Value “manufacturer”
  • Products contains No Linked Attribute Value “household washing machines” “household washer-dryers” “household dishwashers” “refrigerating appliances” “electronic displays” “welding equipment” “vacuum cleaners” “servers” “data storage products” “mobile phones” “cordless phones” “slate tablets” “household tumble dryers” “goods incorporating light means of transport batteries”
Authorised representative for goods subject to repairability requirements 2026-07-31 — 9999-12-31
Country scope:
EU
Applies from milestone:
Other (2026-07-31)
Expires at milestone:
-
Conditions:
  • Activities contains No Linked Attribute Value “authorised representative”
  • Products contains No Linked Attribute Value “goods listed in Annex II”
Importer of goods subject to repairability requirements 2026-07-31 — 9999-12-31
Country scope:
EU
Applies from milestone:
Other (2026-07-31)
Expires at milestone:
-
Conditions:
  • Activities contains No Linked Attribute Value “importer”
  • Products contains No Linked Attribute Value “goods listed in Annex II”
Distributor of goods subject to repairability requirements 2026-07-31 — 9999-12-31
Country scope:
EU
Applies from milestone:
Other (2026-07-31)
Expires at milestone:
-
Conditions:
  • Activities contains No Linked Attribute Value “distributor”
  • Products contains No Linked Attribute Value “goods listed in Annex II”

Questions this regulation asks

Attributes only this regulation asks about — criteria no general attribute expresses. A company answers each once.

This regulation asks no questions of its own — every condition uses a general attribute.

Obligations

Title Kind Rule set
Provision of the Repair Information Form Other -
Description:
Where a repairer provides the European Repair Information Form, it must provide it to the consumer on a durable medium within a reasonable period after the request and before the consumer is bound by a repair-services contract.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Repair services for goods purchased by consumers
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 4(1)
Source excerpt:
Repairers may provide the consumer with the European Repair Information Form set out in Annex I. The European Repair Information Form shall be provided on a durable medium and within a reasonable period of time after the request and before the consumer is bound by a contract for the provision of repair services.
Information on Diagnostic-Service Costs Reporting -
Description:
Before the consumer requests the diagnostic service and before providing the form, the repairer must inform the consumer about the costs of the diagnostic service.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Diagnostic services related to repairs
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 4(3)
Source excerpt:
Without prejudice to Directive 2011/83/EU, the repairer shall inform the consumer about the costs of the diagnostic service.
Compliance with Form Conditions Governance -
Description:
The repairer must not alter the repair conditions stated in the form for 30 calendar days; if the consumer accepts the conditions during the validity period, the repairer must perform the repair under those conditions.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Repair services for which a European Repair Information Form has been provided
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 4(5)
Source excerpt:
The repairer shall not alter the conditions of repair specified in the European Repair Information Form for a period of 30 calendar days from the date on which that form was provided to the consumer. The repairer and the consumer may agree on a longer period of validity for the European Repair Information Form. Where the consumer accepts, within the period of validity, the conditions set out in the European Repair Information Form, the repairer shall be obliged to perform the repair service under those conditions.
Manufacturer Repair Obligation Due Diligence -
Description:
Upon the consumer’s request, the manufacturer must repair goods to the extent covered by applicable repairability requirements, unless repair is impossible; the repair must be free of charge or provided for a reasonable price and completed within a reasonable period.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Goods covered by repairability requirements under the Union legal acts listed in Annex II
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(1)
Source excerpt:
Member States shall ensure that upon the consumer’s request, the manufacturer shall repair goods for which, and to the extent that, repairability requirements are provided for by Union legal acts listed in Annex II. The manufacturer shall not be obliged to repair such goods where repair is impossible.
Authorised Representative Repair Obligation Due Diligence -
Description:
The authorised representative in the Union must perform the repair obligation of a manufacturer established outside the Union and may subcontract the repair.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Goods for which the manufacturer is established outside the Union and has an authorised representative in the Union
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(3)
Source excerpt:
Where the manufacturer obliged to repair pursuant to paragraph 1 is established outside the Union, its authorised representative in the Union shall perform the obligation of the manufacturer.
Importer Repair Obligation Due Diligence -
Description:
The importer must perform the manufacturer’s repair obligation and may subcontract the repair.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Goods of a manufacturer established outside the Union where there is no authorised representative but there is an importer
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(3)
Source excerpt:
Where the manufacturer has no authorised representative in the Union, the importer of the good concerned shall perform the obligation of the manufacturer.
Distributor Repair Obligation Due Diligence -
Description:
The distributor must perform the manufacturer’s repair obligation and may subcontract the repair.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Goods of a manufacturer established outside the Union where there is neither an authorised representative nor an importer in the Union
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(3)
Source excerpt:
Where there is no importer, the distributor of the good concerned shall perform the obligation of the manufacturer.
Reasonable Prices for Spare Parts and Tools Other -
Description:
Manufacturers that make spare parts and tools available must offer them at a reasonable price that does not deter repair.
Frequency:
Continuous
Check frequency:
-
Products/Services:
Spare parts and tools for goods covered by Annex II legal acts
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(4)
Source excerpt:
Manufacturers that make spare parts and tools available for goods covered by Union legal acts listed in Annex II shall offer these spare parts and tools at a reasonable price that does not deter repair.
Publication of Indicative Repair Prices Reporting -
Description:
Manufacturers and, where applicable, authorised representatives, importers or distributors with a repair obligation must make information on indicative prices for typical repairs available through a free-access website.
Frequency:
Continuous
Check frequency:
-
Products/Services:
Typical repairs of goods covered by Annex II legal acts
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(5)
Source excerpt:
Manufacturers, or, where applicable, authorised representatives, importers or distributors who have an obligation to repair pursuant to this Article shall ensure that consumers can access, via a free access website, information on the indicative prices that are charged for the typical repair of goods covered by Union legal acts listed in Annex II.
No Impediments to Repair Governance -
Description:
Manufacturers must not impede repair through contractual clauses or hardware or software techniques unless justified by legitimate and objective factors; in particular, they must not impede independent repairers from using compliant spare parts.
Frequency:
Continuous
Check frequency:
-
Products/Services:
Goods covered by Annex II repairability requirements
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(6)
Source excerpt:
Manufacturers shall not use any contractual clauses, hardware or software techniques that impede the repair of goods covered by Union legal acts listed in Annex II unless justified by legitimate and objective factors including the protection of intellectual property rights under Union and national law.
No Refusal Following Previous Repair Due Diligence -
Description:
Manufacturers must not refuse to repair solely because the goods were previously repaired by other repairers or persons.
Frequency:
Event-triggered
Check frequency:
-
Products/Services:
Goods covered by Annex II that have previously been repaired by other repairers or persons
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 5(7)
Source excerpt:
Manufacturers shall not refuse to repair goods covered by Union legal acts listed in Annex II for the sole reason that a previous repair has been performed by other repairers or by other persons.
Information on Repair Services Reporting -
Description:
Manufacturers or, where applicable, authorised representatives, importers or distributors must make information on their repair services available free of charge in an easily accessible, clear and comprehensible manner for at least the entire duration of the repair obligation.
Frequency:
Continuous
Check frequency:
-
Products/Services:
Repair services of manufacturers, authorised representatives, importers and distributors
Checking responsibility:
-
Check method:
-
Rule set:
-
Source reference:
Article 6
Source excerpt:
Member States shall ensure that the manufacturer or, where applicable, the authorised representative, importer or distributor make available free of charge, at least for the entire duration of their obligation to repair pursuant to Article 5, information on their repair services in an easily accessible, clear and comprehensible manner.

Measures

No measures.

Penalties

Description Kind Rule set
Member States must establish and enforce effective, proportionate and dissuasive penalties for infringements of national provisions implementing Articles 4, 5 and 6. The Directive does not specify a particular company penalty. Other -
Responsible authority:
National authorities designated under Member State law
Source reference:
Article 15
Source excerpt:
The penalties provided for shall be effective, proportionate and dissuasive.
Infringements of national provisions implementing the obligations concerning the Repair Information Form, repair, and information on the repair obligation may be sanctioned under national law. Other -
Responsible authority:
National authorities designated under Member State law
Source reference:
Article 15
Source excerpt:
Member States shall lay down the rules on penalties applicable to infringements of national provisions adopted pursuant to Articles 4, 5 and 6 and shall take all measures necessary to ensure that they are implemented.

Milestones

Date Type Description
2024-06-13 Adopted Adoption of the Directive on common rules promoting the repair of goods
Source reference:
Directive heading and final signature
Source excerpt:
Done at Brussels, 13 June 2024.
2024-07-10 Other Publication of the Directive in the Official Journal of the European Union
Source reference:
Official Journal heading
Source excerpt:
10.7.2024
2026-07-31 Transposition Deadline Deadline for Member States to transpose the Directive and start applying the transposing measures
Source reference:
Article 22(1)
Source excerpt:
Member States shall bring into force the laws, regulations and administrative provisions necessary to comply with this Directive by 31 July 2026 at the latest. They shall immediately inform the Commission thereof. When Member States adopt those measures, they shall contain a reference to this Directive or shall be accompanied by such reference on the occasion of their official publication. The methods of making such reference shall be laid down by Member States. Member States shall apply those measures from 31 July 2026.
2026-07-31 Other Deadline for notifying the Commission of national penalty rules and enforcement measures
Source reference:
Article 15
Source excerpt:
Member States shall, by 31 July 2026 notify the Commission of those rules and of those measures and shall notify it, without delay, of any subsequent amendment affecting them.
2026-07-31 Other Deadline for notifying the Commission of national contact points or national online platforms
Source reference:
Article 9(1)
Source excerpt:
By 31 July 2026, Member States shall inform the Commission about:
2026-07-31 Other Deadline for notifying the Commission of the choice between a national section and a national online platform
Source reference:
Recital 27
Source excerpt:
Member States shall choose between establishing a national section on the European online platform or establishing a national online platform that complies with the conditions set out in this Directive and inform the Commission thereof by 31 July 2026.
2027-07-31 Application Start Deadline for developing the common online interface and making national online platforms operational
Source reference:
Article 7(2)
Source excerpt:
By 31 July 2027, the Commission shall develop the common online interface for the European online platform.
2027-07-31 Application Start Latest date for national online platforms to be operational
Source reference:
Article 7(3)
Source excerpt:
Member States shall ensure that their national online platforms are operational by 31 July 2027.
2029-07-31 Other Deadline for notifying the Commission of measures promoting repair
Source reference:
Article 13(2)
Source excerpt:
By 31 July 2029, Member States shall notify to the Commission one or more measures taken under paragraph 1.

Linked regulations

Type Regulation
Cites Regulation (EU) 2023/1542
Amends Regulation (EU) 2017/2394
Amends Directive (EU) 2019/771
Amends Directive (EU) 2020/1828
Cites Directive (EU) 2019/771
Cites Regulation (EC) No 593/2008
Cites Ecodesign for Sustainable Products Regulation
Cites Empowering Consumers for the Green Transition Directive
Cites Regulation (EU) 2023/988
Cites European Accessibility Act
Cites Consumer Rights Directive
Cites Ecodesign for Sustainable Products Regulation
Cites Directive 2009/125/EC
Cites Directive 2001/29/EC
Cites Directive 2004/48/EC
Cites Directive (EU) 2019/790
Cites Unfair Commercial Practices Directive
Cites Regulation (EU) 2023/1542
Cites Directive (EU) 2019/771
Cites European Accessibility Act
Cites Regulation (EU) 2018/1724
Cites Directive (EU) 2018/958
Cites Council Directive 2006/112/EC
Cites Directive (EU) 2020/1828
Amends Directive (EU) 2019/771
Amends Directive (EU) 2020/1828
Amends Regulation (EU) 2017/2394
Cites Directive (EU) 2019/771
Cites Directive (EU) 2019/771
Cites Ecodesign for Sustainable Products Regulation
Cites Consumer Rights Directive
Cites Consumer Rights Directive
Cites Commission Regulation (EU) 2019/2023
Cites Commission Regulation (EU) 2019/2022
Cites Commission Regulation (EU) 2019/2019
Cites Commission Regulation (EU) 2019/2021
Cites Commission Regulation (EU) 2019/1784
Cites Commission Regulation (EU) No 666/2013
Cites Commission Regulation (EU) 2019/424
Cites Commission Regulation (EU) 2023/1670
Cites Commission Regulation (EU) 2023/2533